TY  - BOOK
AU  - Crawley, John.
TI  - Constructive conflict management : : managing to make a difference 
SN  - 1857880145
PY  - 1992///
CY  - London
PB  - Nicholas Brealey Publishing
KW  - Conflict management
KW  - Mediation and conciliation, Industrial
KW  - Personnel management
N1  - Includes references
ER  -